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PRIVACY POLICY

Last updated: May 2026

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1. Introduction

 

NPAA Law Pty Ltd ACN 696 975 167 ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

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2. What Personal Information We Collect

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We may collect the following types of personal information:

  • Your name, address, phone number, and email address

  • Employment history, financial information, or business details relevant to your matter

  • Information about third parties that you provide to us in the course of your matter

  • Billing and payment information

 

We may also collect sensitive information (such as information about legal proceedings or, where relevant, health information) where it is reasonably necessary to provide our services.

 

3. How We Collect Personal Information

 

We collect personal information directly from you where practicable — for example, when you contact us by phone, email, or in person, or when you engage us to act on your behalf. We may also collect information from third parties such as courts, tribunals, opposing parties, or publicly available sources, where this is necessary for your matter.

 

4. Why We Collect Personal Information

 

We collect and use your personal information to:

  • Provide legal advice and representation

  • Communicate with you about your matter

  • Comply with our legal and professional obligations (including obligations under the Legal Profession Act 2007 (Qld))

  • Manage our billing and accounts

  • Improve our services

 

We will not use or disclose your personal information for any purpose other than the purpose for which it was collected, unless you consent or we are required or permitted to do so by law.

 

5. Disclosure of Personal Information

 

We may disclose your personal information to:

  • Courts, tribunals, and regulatory bodies in connection with your matter

  • Opposing parties and their legal representatives

  • Barristers, experts, or other professionals engaged on your behalf

  • Our insurance providers or professional associations

  • Third parties where required or authorised by law

 

We will not sell your personal information to third parties.

 

6. Storage and Security

 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored securely, whether in physical or electronic form. We retain personal information only for as long as required for the purposes for which it was collected, or as required by law.

 

7. Access and Correction

 

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable time and in accordance with the APPs.

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8. Complaints

If you believe we have handled your personal information in a way that does not comply with this policy or the APPs, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

9. Contact Us

For any privacy-related queries, access requests, or complaints, please contact our Legal Practitioner Director by email at info@npaalaw.com.au, or call on 07 3378 0770.

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